Privacy Policy

Privacy Policy — Madai Digital AgencyMadai Digital Agency (hereinafter, “Madai”) respects the privacy of individuals who visit its website and is committed to protecting the personal data provided through its forms, contact channels, and use of the site. This Privacy Policy describes what information is collected, the purposes for which it is used, with whom it is shared, and your rights in relation to that data.By accessing and using the website, you accept the practices described in this policy. If you do not agree, we recommend that you do not use the site or submit information through its forms.1. Data Controller and ContactThe data controller for personal data is Madai Digital Agency.

For inquiries, requests, or to exercise rights related to your personal data, you may contact Madai at:

• Email: hello@madaiagency.com

2. Information We Collect

As applicable, Madai may collect the following categories of information:
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• Contact data: name, email address, phone number, and any other information you voluntarily include in forms or messages.
• Browsing and device data: IP address, browser/device identifiers, browser type, operating system, pages visited, date and time of access, and time spent.
• Cookies and similar technologies: identifiers and browsing events that enable the site to function, measurement, and, where applicable, advertising activities.

3. Purposes for Using Information

Personal data is used for the following purposes, as applicable:

• To handle requests and respond to inquiries submitted through the site.
• To communicate with you about services, proposals, request follow-ups, or information related to your needs.
• To improve site performance, browsing experience, and content (analytics and metrics).
• Marketing, ad measurement, and remarketing: to show ads, measure results, and re-engage site visitors through third-party platforms (for example, Meta and Google).
• Security: to prevent fraud, site abuse, and unauthorized activities.
• To comply with applicable legal obligations or requests from competent authorities.

4. Legal Bases for Processing

Madai may process your personal data based on one or more of the following grounds, depending on the case:

• Consent: when you voluntarily submit information through forms or accept the use of certain cookies/technologies (where applicable).
• Pre-contractual steps or business relationship: to handle service requests and follow up on communications.
• Legitimate interest: for analytics, site security, service improvement, and performance measurement, always seeking proportional and privacy-respecting use.
• Legal obligation: where applicable under regulations or formal requirements.

5. Cookies and Similar Technologies

The site may use cookies, pixels, and similar technologies to operate properly, analyze traffic, and support marketing and remarketing activities.

In general, the following categories may be used:

• Necessary cookies: enable basic site functions and security.
• Analytics cookies: help understand how the site is used and improve its performance (for example, Google Analytics).
• Marketing/remarketing cookies: allow campaign measurement and the display of relevant ads on third-party platforms (for example, Meta).

You can manage or delete cookies from your browser settings. If Madai implements a cookie banner or preferences center, you will be able to adjust your preferences there. Please note that disabling certain cookies may affect site functionality.

6. Service Providers, Third Parties, and Transfers

Madai may rely on technology providers acting as processors or independent third parties, depending on the service. Current providers include, for informational purposes:

• Webflow (webflow.com): hosting/infrastructure and site publishing.
• Google Analytics (Google LLC): measurement and analytics of site usage.
• Meta (Meta Platforms, Inc.): advertising measurement and remarketing (e.g., Meta Pixel and advertising platforms).These providers may store or process information on servers located outside the Dominican Republic.

When international transfers occur, Madai seeks to ensure they are carried out under reasonable security and privacy practices, in accordance with the terms and policies of those providers.

7. Data Retention

Madai retains personal data for an indefinite period, as long as necessary for the purposes described in this policy, to maintain communication history, analytics, and marketing/remarketing activities, or to comply with legal obligations. When you request deletion of your data, Madai will review the request and proceed with deletion or anonymization where possible, unless there is a legitimate reason or legal obligation requiring certain information to be retained longer (for example, for security or compliance reasons).

8. Information Security

Madai implements reasonable technical and organizational security measures to protect information against unauthorized access, loss, alteration, or disclosure. However, no system is 100% secure; therefore, Madai cannot guarantee absolute security in all circumstances.

9. Data Subject Rights and How to Exercise Them

You may request access, update/rectification, objection, limitation (where applicable), or deletion of your personal data. You may also withdraw your consent when processing is based on consent (without affecting the lawfulness of prior processing).To exercise your rights, send a request to hello@madaiagency.com including:

• Full name and a contact method for our response.
• A clear description of your request (for example, access, rectification, or deletion).
• Enough information to identify the data your request relates to (for example, the email used in the form).

Madai may require additional information to verify the requester’s identity and prevent unauthorized access.

10. Links to Third-Party Sites

The site may contain links to external sites. Madai is not responsible for the content, practices, or privacy policies of those sites. We recommend reviewing the privacy policies of each site you visit.

11. Children’s Privacy

The site is not directed to minors, and Madai does not intentionally seek to collect personal data from minors. If you believe a minor has provided personal data to Madai, please contact hello@madaiagency.com so we can address it.

12. Changes to This Policy

Madai may update this Privacy Policy as needed. Any changes will be posted on this page and reflected in the “Last updated” date.

13. Contact

For questions about this Privacy Policy or the processing of personal data, please email hello@madaiagency.com.